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BBT Limited provides superb levels of service to its customers to add to the initial, extensive consultancy work. We cover all bases from installation and training to service and trouble-shooting. Our people are well-trained, our liaison with customers is first-class and our responses are both rapid and successful. Moreover, we seek continuous improvement.
This is an area in which we are unmatched. It will be extremely helpful for potential customers to compare our service and support to that offered by our competitors, section by section.
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Delivery & Installation:
- We deliver UK-wide, using custom-designed vans and lorries.
- Our Installations Department undertakes site surveys where required.
- Stair-crawlers are deployed to ensure secure movement on site.
- Our own, trained Installers fit and commission your machine.
Our quotations always include the following:
- Delivery
- Onsite maintenance and service
- Guaranteed response times
- Guaranteed copy quality
- Training.
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Training
Rapid developments in the traditional printer and copier markets demand substantial commitment to training. These include multi-functional devices, increased demand for full-colour products, integrated electronic document archiving systems and fully networked solutions,
We proudly pledge our investment into that training. Whether it’s instructing clients, Service Engineers, IT professionals, Call Centre Agents or the Sales Team, no-one will be left in the dark or out-of-date.
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Field Service Technicians
We always aim for a first-time fix. Our highly skilled Technicians are trained to deal with every model that we stock, with regular updates. They carry laptops to handle firmware revisions and diagnostics, and hold extensive in-car spare parts.
Where a part is not held by the Technician, then it will be delivered from our warehouse and fitted the next working day. It will almost certainly be in stock, thanks to our automated stock replenishment system. In the unthinkable event that we are out of stock, the part will be rapidly sent out from Konica Minolta’s Essex base. |
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Call Centre 024 7646 3999
Our purpose-designed Call Centre is devoted to customer support, acting as a vital part of the Field Technician team. Our Agents are able to access both customer details and equipment service records at dedicated workstations. A Technician is also on hand to assist customers.
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Warranty and Print Controller Extended Warranty
- The warranty covers components, including print controller loan; upgrades and adjustments; and full telephone support.
- Workflow and Archive Software Support and Maintenance.
- Full IT and Network Support.
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Support & Care 